[{"data":1,"prerenderedAt":124},["ShallowReactive",2],{"dry-run-banner-config":3,"faq":12},{"name":4,"icon":5,"default_pricing_org_id":6,"app_dry_run":7,"gandi_api_dry_run":7,"godaddy_api_dry_run":7,"stripe_test_mode":7,"process_domain_updates_with_registrar":8,"process_domain_transfers_in_with_registrar":8,"stripe_history_limit_type":9,"stripe_history_limit_days":10,"show_marketplace_navigation":7,"processing_window_lead_days":11},"Domain Pool","i-lucide-droplets","4313dbb5-9707-4ce2-9f02-fb4c358f1c8f",false,true,"this_year",90,7,{"id":13,"title":14,"body":15,"cta":16,"description":22,"extension":23,"meta":24,"navigation":8,"path":25,"sections":26,"seo":119,"stem":122,"__hash__":123},"faq\u002F5.faq.yml","Frequently asked questions",null,{"title":17,"body":18,"primary":19},"Still have questions?","Our team is happy to help with anything not covered here.",{"label":20,"to":21},"Contact us","\u002Fcontact","Answers to common questions about Domain Pool's services.","yml",{},"\u002Ffaq",[27,46,59,75,94],{"title":28,"description":29,"items":30},"Domain Registration & Transfers","Searching for, registering, and moving domains in or out of Domain Pool.",[31,34,37,40,43],{"label":32,"content":33},"How do I register a new domain?","Search for a name from the Register Domains page. If it's available, add it to your cart and complete checkout — your organization's contacts are used automatically, or you can assign a saved contact profile before you buy.",{"label":35,"content":36},"Can I transfer a domain I already own into Domain Pool?","Yes. Start a transfer from the Transfer Domains page — you'll need the domain unlocked at its current registrar and its transfer authorization code. We'll show you the transfer's status as it moves through each stage.",{"label":38,"content":39},"Can I transfer a domain out of Domain Pool?","Yes, any time the domain isn't locked or mid-transfer. Use the Transfer Out tab on the domain's management page to unlock it and retrieve what the losing side needs to release it.",{"label":41,"content":42},"What happens if I don't renew my domain on time?","With auto-renew on (the default), we bill and renew it automatically before expiration. If auto-renew is off and the domain lapses, recovering it can involve extra fees or, past a certain point, losing it entirely — we recommend keeping auto-renew on for anything you don't want to risk losing.",{"label":44,"content":45},"Can one cart contain domains on different registrars?","Yes — Domain Pool manages domains across multiple registrar partners behind the scenes, and checkout handles a mixed cart as a single, normal purchase.",{"title":47,"description":48,"items":49},"DNS & Nameservers","Pointing your domain and managing its records.",[50,53,56],{"label":51,"content":52},"Can I manage DNS records for my domain?","Yes — add, edit, and remove A, CNAME, MX, TXT, and other standard record types from the DNS tab on the domain's management page.",{"label":54,"content":55},"Can I use my own nameservers instead of Domain Pool's?","Yes. Update nameservers from the Nameservers tab. Switching away from Domain Pool's nameservers means DNS records are managed wherever your new nameservers point, not here.",{"label":57,"content":58},"Do you support simple domain forwarding?","Yes — the Web Redirection tab lets you forward a domain to another URL without setting up full hosting or DNS records.",{"title":60,"description":61,"items":62},"WHOIS Privacy & Security","Keeping your registration details out of the public WHOIS database.",[63,66,69,72],{"label":64,"content":65},"What does WHOIS privacy do?","It hides your registrant contact details — name, email, phone, and address — from the public WHOIS lookup for that domain, replacing them with placeholder information.",{"label":67,"content":68},"Is WHOIS privacy included, or is it an add-on?","It's an add-on you can enable per domain from its management page. Pricing depends on the domain, and you can turn it on or off independently for each domain you manage.",{"label":70,"content":71},"Can I turn WHOIS privacy off later?","Yes, any time, from the same panel — except while a domain is actively listed for sale on the Marketplace, since a buyer needs to be able to verify who they're dealing with.",{"label":73,"content":74},"Does Domain Pool support two-factor authentication?","Yes — you can enable multi-factor authentication on your account from Settings for extra protection against unauthorized access.",{"title":76,"description":77,"items":78},"Billing & Renewals","How you're billed for domains and services on Domain Pool.",[79,82,85,88,91],{"label":80,"content":81},"Is this a secure service?","Payments are processed by Stripe, so Domain Pool never stores your full card details. Your account and organization data are access-controlled by role, and you can add multi-factor authentication for extra protection.",{"label":83,"content":84},"How do I stop a domain from renewing?","There's no separate \"subscription\" to cancel — turn off auto-renew for that specific domain from its Overview tab any time before its renewal date, and it simply won't be billed or renewed again.",{"label":86,"content":87},"Do you offer refunds?","Domain registrations and renewals follow standard registry rules and are generally final once processed. If something's wrong on our end — a billing error or a failed order — contact support and we'll sort it out.",{"label":89,"content":90},"How is pricing determined?","You're billed per domain and per service you actually use — registration, renewal, transfer, and optional add-ons like WHOIS privacy — rather than a fixed monthly plan. Your invoices and order history are always available under Account.",{"label":92,"content":93},"Do you offer support?","Yes — reach our team any time from the Contact page, or from within your dashboard if you're already a customer.",{"title":95,"description":96,"items":97},"Domain Marketplace","Listing a domain you manage on Domain Pool for sale.",[98,101,104,107,110,113,116],{"label":99,"content":100},"Who can list a domain for sale?","Any member of your organization authorized to act on its behalf can start a listing for a domain your organization manages on Domain Pool. You'll be asked to confirm that authorization as the first step.",{"label":102,"content":103},"Is the listing fee refundable?","The listing fee is non-refundable once your listing is submitted and paid — it covers the review and marketing of your listing. The one exception is if Domain Pool declines to approve your listing, in which case the fee is refunded.",{"label":105,"content":106},"When does the success fee apply?","Only if and when your domain actually sells. It's deducted from the sale proceeds before the remaining funds are sent to you — you never pay it out of pocket, and it never applies to a listing that doesn't sell.",{"label":108,"content":109},"Can I cancel my listing?","Yes, at any time before a sale is agreed. The listing fee stays non-refundable, but no success fee applies to a cancelled listing since nothing sold.",{"label":111,"content":112},"Do I need to set up WHOIS privacy myself?","In most cases no — we enable it automatically as part of listing your domain. If your domain's registrar setup needs it added manually first, we'll let you know exactly what to do before your listing can be approved.",{"label":114,"content":115},"What if my domain is worth more than the standard listing tool supports?","For exceptionally high-value domains above our standard listing tool's price ceiling, contact our sales team directly and we'll arrange the sale with you personally.",{"label":117,"content":118},"Can I list a domain that isn't managed on Domain Pool yet?","Not yet — today the Marketplace only lists domains your organization already manages on Domain Pool. Bringing outside domains into our brokerage without transferring them here first is something we're actively researching for a future release.",{"title":120,"description":121},"Frequently Asked Questions - Domain Pool","Answers to common questions about managing, transferring, and listing domains with Domain Pool.","5.faq","yAp5P0dP-en_iXJAKnpJscHyWg1cnOJBPQZ5XfgjcX0",1789781542004]